OFFICE AND CUSTOMER SERVICE
PROTOCOL
This program gives management and office personnel, the communication
tools necessary to create a more productive office environment.
It also provides the tools necessary to ensure that every
customer feels valued and respected. Effective office communications
impact client relations… and your bottom line!
DINING DIPLOMACY
“The world was my oyster, but I used the wrong fork,”
said Oscar Wilde. Confidence in social situations is the key
to establishing business relationships. Who wants to worry
about which fork to use in the middle of a business discussion?
This program covers all aspects of dining from the formal
dinner to the business luncheon. For a myriad of reasons,
many of today’s professionals did not have the opportunity
to learn these basic dining skills. But, on completion of
this program, they will have all the tools necessary to handle
any dining situation from the White House to a fast food restaurant!
CROSS-CULTURAL CONTRASTS
AND COMPARISONS
The global village is here not there. Asia today, the Middle
East tomorrow, Europe and Latin America next week. Today’s
executives and professionals have busy itineraries that require
sharp cross-cultural skills, from regional cultural values
to specific country protocols. You must understand where the
power lies, how to play the time game, and thinking patterns
that influence business decisions. This program will give
you the competitive edge to negotiate strategically worldwide.
PROFESSIONAL PROTOCOL FOR
INTERNATIONAL BUSINESS
American companies lose millions of dollars each year, due
to inadvertent protocol gaffes. This information-packed program
is a must for professionals who conduct business internationally.
You will receive all the skills you need; from appropriate
business card presentation, non-verbal communication, to gift-giving
rituals. Knowing the protocol of those you wish to do business
with, sets the stage to introduce your products and services.
INTERNATIONAL DINING DIPLOMACY
Many savvy MBAs and patience-challenged executives, do not
see the value in building relationships with their international
clients. But, international business success is directly related
to your ability to build relationships! Time constraints are
a foreign concept in most countries. Wining and dining before
wheeling and dealing is the name of the game. Therefore, take
the time to brush up on international dining styles before
you go. Polished dining skills reflect positively on your
social background and educational level. This program ensures
that you have the skills to dine like a diplomat, whether
you use forks or chopsticks!
THE ART OF HOSTING INTERNATIONAL
CLIENTS AND VISITORS
This program takes the attuned professional through the fine
art of hosting international guests like visiting royalty!
You will learn the subtle, but critical protocol involved
in successfully welcoming them, choosing the best hotels and
restaurants, and making their stay an unforgettable experience.
Your duties begin from the time they step off the plane to
waving goodbye on their departure. Your reward will be stronger
relationships and the knowledge that you will be viewed as
a generous and gracious host
PROTOCOL FOR THE JOB INTERVIEW
Today’s graduates and professionals seeking employment,
have busy schedules. For this reason, little or no time is
spent on polishing their interviewing skills. To gain the
competitive edge, it is essential that you know how to interview
successfully. This program provides information on how to
handle any situation…from the first handshake with your
prospective employer, to successful follow-up. This program
further helps job seekers make strategic connections in a
networking situation. You will learn how to create a sense
of presence when you walk into a room, when and how to present
your business card, engage in conversation, balance your food,
drink and napkin in one hand, while keeping your other hand
free to shake hands!
ETIQUETTE FOR TEENAGERS
Busy schedules, car pools, work pressures! Who has time to
sit down and have a three course dinner every evening? Today’s
parents are overwhelmed with all the demands of life in the
twenty-first century. Not to worry! In four to six hours,
you will have the information and materials necessary to teach
your teenagers all the etiquette skills they will need in
their future endeavors. This program is customized for both
teenagers and parents. Teenagers, who are initially reluctant,
usually see the immediate benefits gained, when it comes time
to interview for college, a summer job, or taking that special
person out on a date!
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