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OFFICE AND CUSTOMER SERVICE
PROTOCOL
This program gives
management and
office personnel, the communication
tools necessary to create a more productive
office environment. It also provides the tools
necessary to ensure that every customer feels
valued and respected. Effective office
communications impact client relations…
and your bottom line! |
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Who should attend?
| All office staff
Management Personnel
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Topics covered, but are
not limited to:
• Greeting and meeting clients
• Telephone skills
• Teleconferencing
• Electronics usage
• Meetings
• Dealing with conflict
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• Management / Employee etiquette
• Effective communication skills
• Diversity in the workplace
• Gift giving and receiving
• Making Presentations
• Dress and grooming |
All our programs are customized
to meet the needs of your company
or organization. Participants receive
a workbook to use during the presentation
and later as a reference. To further enhance
the learning experience, Videos, DVDs
Articles and Case Studies are an integral
part of our programs.
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