1. When making introductions in business ________.

mention the highest ranking person's name first
the female's name is always mentioned first
it doesn't really matter which name is mentioned first

2. Shaking hands ________.

is old-fashioned and no longer necessary
is the only form of physical contact in a business situation
with women is inappropriate

3. When answering the telephone ________.

say, "Hello" and wait for the caller to introduce themselves
say, "Hold please" and click off quickly without waiting for their answer
say, "Good Morning, this is Marissa"

4. When sending Thank-You Cards _______.

always do so via E-mail as the recipient is more likely to read it
use any stationery because it's the thought that counts
always mail a hand written Thank-You Card

5. On dress-down Fridays _______.

wear whatever you want to wear
wear casual clothes that are simple and classic
wear the outfits that you normally wear everyday

6. When handing out business cards at social/business events, you should ________.

give it only to the person you have been speaking with for some time
meet as many people as possible and give each one a card
forget to bring them with you

7. When you are in a group having a conversation, you should ________.

turn around, smile and say "Please join us."
stand close to the next person to prevent anyone from joining you
not address any comments to the newcomer hoping they will leave

8. When you attend a cocktail/business reception, you should _________.

arrive early and eat as much food as possible
arrive on time or a few minutes early and introduce yourself to the host
arrive as close to the end as possible because it will get you noticed

9. When dining in a restaurant with friends or business acquaintances _______.

there is no need to wait for everyone to be served before you begin eating
it is acceptable to remove your jacket because there is no air conditioning
wait for everyone to be served before you begin and leave your jacket on

10. When proposing a toast at a business function ________.

tell your most off-color jokes
keep it simple, short and sit down
drink lots of alcohol to give you courage

11. When you're at a dinner party and you drop a utensil

pick it up quickly and wipe it on your jacket
kick it under the table
ask the waiter to bring you another utensil

12. You do not drink, but you are served champagne with your dessert. You should _________.

tell the waiter that you do not care for any champagne
say nothing and allow the champagne to be poured into the glass
turn over your glass

13. When doing business in Japan ________.

make it clear that you are on a tight schedule to move things along
do not tell them exactly when your departure date is
let them know that you intend to do some sightseeing after the meeting

14. When doing business in Mexico ________.

decline their invitation to join them for lunch
tell them that you have another meeting at lunchtime
join them for long, leisurely lunches and get to know them

15. When doing business in the Middle East ________.

keep your emotions in check
do not let them see that you are upset or worried
show your emotions and be passionate about what this means to you

16. You're hosting your foreign client in the US. You should ________.

take them to an ethnic restaurant where they will get a taste of home
take them to a French Restaurant
take them to a Seafood Restaurant

17. When presenting a gift to an Asian client _______.

eagerly ask them to open it
present it and tell them that it is a rare gift just for them
present it in a box that is unwrapped

18. When using chopsticks in Asia ________.

place them upright in your bowl of rice
place them neatly in your bowl
place them on the chopstick holder